General terms: 

These terms apply to all users of the domain johannadauphin.com. Please read the terms and conditions carefully before placing any orders. We only accept orders from those over 18 years old. If you are under 18 years old you must have permission from a parent or legal guardian. If you are under 16 years old you must let your parent or guardian accept Johanna Dauphins privacy policy before you register to use this site or any of this site’s services. Changes made after you have placed an order will not affect your order unless we are required to make change by law. Johanna Dauphin reserves the right to revise these terms and conditions. Users are responsible keeping themselves updated with such changes. If you do not agree to any changes of these terms and conditions, we kindly ask you to contact us immediately at customerservice@johannadauphin.com 

Orders:

Orders may be placed online at www.johannadauphin.com at any time; if placed after closing they will be confirmed the following business days.

Johanna Dauphin reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Johanna Dauphin

Order Fulfillment: 

All fine jewelry orders are custom cast and made to order in the US. All orders do not go into production without full advance payment by the customer. 

Fine orders take between 4- 6 weeks to produce and ship. Should you need your order before then- you may be able to rush your order for an additional fee of $80.

Brass or Bronze orders may ship immediately if the item is in stock. If the item is out of stock orders can take up to 6 weeks. 

It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete. 

Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case. 

Sales Tax:

Sales tax is applicable on all orders shipped within New York State. The rate fluctuates depending on the county the order is being shipped to.  

Shipping:

Johanna Dauphin offers flat rate shipping.  We require a signature upon every delivery for any order. Should you choose not to sign for your package please be aware Johanna Dauphin is not liable for lost shipments when tracking dictates it has been delivered. Johanna Dauphin is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Johanna Dauphin for any of these reasons, you will be subject to paying for the re-shipment of your order. 

Fedex Ground shipping to addresses within the US is free 

 Fedex International is $80. 

All international shipments are sent Express.

Johanna Dauphin is not responsible for any additional taxes or duties associated with international deliveries. Johanna Dauphin is not responsible for delayed delivery of packages due to customs or weather related issues.

We do not use customer provided shipping accounts. 

Multiple Shipments within One Order:

Johanna Dauphin offers free ground shipping for US orders only- should you order an item that is ready for immediate shipment along with items that are not- this order will be split into multiple shipments. The customer will be charged for the second shipment without notification. If you wish for us to hold your items and send as 1 shipment, this must be noted at the time your order is placed. 

 Secure Payment:

We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced. 

Fine Jewelry:

Johanna Dauphin’s fine jewelry collection consists of options in solid 10K Yellow, or 18K Yellow 

Bronze and Brass Jewelry:

Johanna Dauphin’s bronze jewelry collection is made with e-coating to protect the piece. Our Brass orders are plated in 18K Yellow Gold. All bronze and brass jewelry requires special attention and it is important to follow the care instructions how to maintain your piece. Johanna Dauphin is not liable for any damage to the finish of a piece if care instructions are not followed. 

Returns: 

Sales are final. We do not take returns or do exchanges on any styles- both brass and fine. 

 If you purchased a Johanna Dauphin piece from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any pieces not purchased directly from Johanna Dauphin.   

Product Maintenance:

On a case-by-case basis, Johanna Dauphin will polish (clean) or repair a fine jewelry product that was ordered directly from johannadauphin.com within 1 year of purchase. If your purchase is from over 1 year ago, repairs may still be made but there will be a fee depending on the work needed and condition of the item. 

Johanna Dauphin does not repair brass items, due to their plated finish, we are unable to polish or repair any styles from this collection. If your brass piece has broken within 1 month of purchase- Johanna Dauphin will either exchange your piece for a new one of the same style and color, or provide you with a store credit. 

Chain Maintenance:

Johanna Dauphin will repair chains on a case-by-case basis up to one year after the date of purchase. If your chain requires multiple repairs within the first year of purchase it is up to the customer service representative’s discretion to determine if a fee is required.  

After 1 year the chain may still be repaired at a fee determined by the customer 

Site Information:

At Johanna Dauphin, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products. 

Site Imagery:

As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary.  

Trademarks:

Johanna Dauphin INC and any other product or service name contained in our Site are trademarks of Johanna Dauphin INC and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Johanna Dauphin INC or the applicable trademark holder. All other trademarks, registered trademarks, product names and Johanna Dauphin INC names or logos mentioned in our Site are the property of their respective owners.

Editorial Credits:

When Johanna Dauphin jewelry is credited in publications and editorial features- there are times information is improperly credited. This can include, product name, material, and/or pricing. Johanna Dauphin will not honor any incorrect information provided by such publications. 

Disclaimer of Liability:

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this Web Site, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disclaimer of Warranty:

Except as expressly provided to the contrary in a writing by Johanna Dauphin INC this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Johanna Dauphin INC disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Johanna Dauphin INC does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Johanna Dauphin INC does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Notice:

You agree that Johanna Dauphin INC may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.

Termination: 

Notwithstanding any of these Terms and Services, Johanna Dauphin reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Contact Information:

Customer Service and Order Inquiries:

hello@johannadauphin.com