FAQ
- I am unsure of my size, how do I know what size I need?
We are happy to help you finding your size – Measure your shoulder to shoulder and your chest. Follow our size guide to identify your size. Our Jackets should fit a bit loose, so compared to regular sizes they run a little large, if you want your jacket oversize you can go up one size. We are happy to help you if you have any questions.
- I know my size but I am sure of which fit is good for me?
Our Military Jackets comes in two fits: Original and Boxy, and then we also offer Cropped. The Original is slightly longer and has a more straight look meanwhile Boxy is shorter in length and has wider shoulders and chest compared to waist and Hip. The Original also comes in extra wide, perfect if you are looking for a larger fit or has more of a chest. People who is shorter in length tend to like the boxy or cropped fit. Same with people that has a larger chest. The French Work Jackets are generally shorter in length, the feel is more of a jacket than shirt.
- If I order a jacket and for any reason it doesn’t met my expectations will I be refunded?
Yes, Just make sure the jacket is in its original condition, unused and has all original labels. Pls contact us as early as you can no later than 7 days after delivery so we can approve the return. Remember custom made or altered items can not be returned or exchanged. You have to pay the return shipping and custom yourself. We will not refund any custom related charges.
- I would like to receive my delivery at the door, is that possible?
Yes, just send us an email or call us. In Us all our delivery will arrive to your door. If you live in another country pls contact us.
- Will my order be delivered in time or delayed due to covid?
We're doing everything we can to ensure your delivery will be shipped in a time. Orders within the US will be delivered as usual. International shipping to Europe should work without delays, but all shipments outside US and Europe may encounter delays at this time. Please check your tracking email for updates to your shipment and your local delivery service
- If I want to exchange an order how long can I return my order?
Pls contact us by email 7 days after receipt to let us know if you wish to return or replace an item. As long as you ship the piece back to us within 10 days we will be happy to refund you or change your item. Pls read our Refund Policy in detail before shipping the return. If you have any questions you can also email at info@jdauphin.com.
